Depending on the type of fruits or vegetables, we recommend to consume ASAP to ensure the best quality. Some of the items can be kept around 3-4 days while the hardy ones can be kept up to a week. Keep products chilled for freshness and wash before consumption.
We would require you to check the products upon collection and return any defect goods to the driver immediately. Please contact us at [email protected] if you have any issues regarding your order.
You can make payment after you selected the items you needed. We accept credit card only.
You can be assured that shopping with us at YolekFresh is safe! We have SSL certification, and we rely on Stripe as our payment platform. For more information of security of our payment platform, please click the link below https://stripe.com/docs/security/stripe
Yes. Once your order is confirmed and payment is made, there will be an automated email with your order number, items purchased, delivery date as well as other relevant information.
A) During checkout page, you may choose to have your shipping address different from the billing address. B) If you found out the address is wrong only after you confirmed and paid, please contact us at [email protected].
As soon as you completed the payment, we are regret to tell you there’s no changes allow to the booking.
We understand that you may change your mind, please kindly inform us one working day in advance with your order number to make the necessary arrangements.
You may add in remarks during checkout at YOUR SHOPPING CART page for your delivery, we will add the remarks into your delivery as a note.
During checkout, at YOUR SHOPPING CART page, you may add in the promo code and click on the “+” sign to activate your promo code. After which you may click on checkout to proceed to make payment.
You will need to log out from your current login, then click on 'FORGOT PASSWORD' It will bring you to the page where you need to key in your email address, once filled in, you may click on ' RESET MY PASSWORD ' You will then receive an email with a link and instructions.
Currently our delivery time is between 12pm to 6pm. Order by 12pm for delivery the next day subject to availability. We use a mixture of in-house and outsourced drivers to deliver to you, in insulated boxes for freshness.
If no one is at the delivery location to receive the order during the chosen delivery slot, or the address is not fully provided, YolekFresh reserves the right to charge a fee equal to the sum of (A) 100% of the total dollar value of your fresh/perishable items (as our fresh/perishable items are specifically prepared for each order) plus (B) a re-delivery or cancellation fee of S$5.99
From time to time, we will add in new items onto our website. If the item that you wanted is not there, feel free to tell us, we are always happy to know if we can add new items onto our rack
Due to weather and seasonal issues, some products may be affected. At YolekFresh, we try our level best to fulfil the needs and wants of our valued customers. We are always happy to let the freshest item be on sale and that which is not in season, will be out of stock.
For most of our fresh products, we import directly from farmers. For special ones, we usually work with multiple seasoned suppliers to ensure the freshest and highest quality.
While we endeavor to provide an accurate description of the products, we do not warrant that such description is accurate, current, or free from error.
There is no 100 percent guaranteed Fresh Product anywhere in the world, we try our very best to deliver the best we could, however, if the items are not satisfactory, please let us know within 48 hours, we will then evaluate the products(Image from you) and submit for a refund for you. Products delivered after 48 hours are not subject to any refund/exchange.
You may drop us an email at [email protected] with photo of affected product and order number. Our correspondence team will reply to you within 5 working days. Our online agent typically replies within the day. Operating hours: Mon – Sat (9am-5pm) Off on Sun & Public Holiday
Our team will process the refund which take 5~7 working days, once it's done, our payment platform Stripe will submit refunds to your bank immediately. Depending on the bank's processing time, it can take anywhere from 5-10 business days to show up on your bank account.
Store credit is a value we offered as a form of refund for the value of item purchased. Example - If you order our box deal, and there’s an item that was affected, we will not be able to refund for the item, store credit will be issued to your account instead. You can use the store credit to purchase any item during your next order.
Once you receive an email indicating what is the value of the store credit, you may use it at your next order. During checkout, at the 3rd stage, PAYMENT, you will be able to click on the button APPLY to use your store credit.
